Apr 9, 2021
Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share:
* why it is important to use straight forward language to ensure others understand you
* How to check the other person really understand what you have said
* How to structure your...
Feb 16, 2021
How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:
1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!
Oct 27, 2020
As a tribute to Black History Month I am delighted to interview Dr Morgan. Dr Marcia Morgan is the author of "The Silenced Voice: there is purpose in pain". She shares her perspective on how the minority of people within a group: whether this is at work or the community risk being ignored.
This is a powerful,...
Oct 16, 2020
Peter Komolafe is a financial education expert: he coaches people to talk about money issues. Financial Wellbeing is a major cause of stress and anxiety; being able to talk about your financial concerns as well as working with money in a positive way is a far more healthy way to approach finances. Peter shares some ways...
Aug 28, 2020
A client asked me how to maintain contact with clients they haven't worked with for a while. In this podcast masterclass I share some top tips for maintaining business connections.