Feb 16, 2021
How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:
1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!
Jan 28, 2021
Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include:
Jan 21, 2021
Fiona Kearns is a business psychologist from Kearnsconsultancy
One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out:
Jan 14, 2021
I, Susan Heaton-Wright have podcasted for seven years. Grab my ten top tips to being a Superstar Communicator here. For those listeners who are new to the podcast I wanted to share why I podcast; the purpose of the podcast and how this is a great opportunity to learn a new skill and content from brilliant guests. The...
Jan 7, 2021
Author Jeff Schwartz discusses his fascinating new book Work Disrupted Opportunity, Resilience, and Growth in the Accelerated Future of Work. Schwartz shares how our working world is changing; and the traditional idea of a 'career ladder' won't exist. The pandemic, AI and technology are changing the way we work, and...