Apr 9, 2021
Jeff Heasman is an expert in creating straight forward language within the legal and insurance industries. In this podcast Jeff will share:
* why it is important to use straight forward language to ensure others understand you
* How to check the other person really understand what you have said
* How to structure your...
Mar 18, 2021
For International Happiness Day I am interviewing author Edward Turnbull about mindful Communication. He shares how important this is to ensure everyone remains happy and avoids misunderstandings. Learning points include:
1. Take Time to focus on your health and wellness to ensure you communicate effectively.
2. Look at...
Feb 16, 2021
How do you show you really value your clients and customers? Why is this so important for any business? Well we have Customer Experience and Secret Shopping expert Claire Boscq Scott to share her secrets. This includes:
1. Ensuring your customers have the opportunity to provide feedback - and for you to listen!
Jan 28, 2021
Caterina Rondo is an author, Business Coach and entrepreneur who inspires and empowers women to step up and be successful. Certainly I was inspired by her interview. In this fabulous edition Caterina shares some brilliant ways to create a mindset for success. Download the transcript here. Takeaways include:
Jan 21, 2021
Fiona Kearns is a business psychologist from Kearnsconsultancy
One of the challenges for any talented, ambitious person is dealing with meetings - and interruptions from others. IN this podcast episode we'll find out: