Apr 28, 2014
We have all been in situations where we call someone and they're grumpy with us; it's just the wrong time to call them, even if we've pre-arranged the call. In this podcast I discuss ways to manage every call to ensure you don't fall out with them and if necessary arrange another, more convenient time to call.
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Apr 23, 2014
We all make phone calls BUT many people are hiding behind emails and other social media to avoid making them. Yet having a conversation on the phone is a great way to really ENGAGE with clients, customers and colleagues. Through the www.telephonechallenge.com I am encouraging listeners to re-engage with their contacts...
Apr 14, 2014
We all use Social Media (which is great) and have lots of contacts and followers. But how many of these contacts have we moved from being a vague follower, to a more valuable contact? Do we meet someone; put them into our contact database and then don't interact with them? Perhaps we put them onto our ezine list,...