Apr 28, 2014
We have all been in situations where we call someone and they're grumpy with us; it's just the wrong time to call them, even if we've pre-arranged the call. In this podcast I discuss ways to manage every call to ensure you don't fall out with them and if necessary arrange another, more convenient time to call.
Most people don't mind speaking on the phone, but if the time's wrong, there is no point!
I also talk about the Telephone Challenge www.telephonechallenge.com and some great results I've achieved. I also suggest ways of incorporating the telephone into your marketing plan.
Susan www.executivevoice.co.uk