Aug 4, 2021
We all need a break after the last 18 months; however, it is really important to put in place a clear vacation communications plan to re-assure your valuable clients and customers, so they understand how to contact you and when to expect a response. IN this master class I will share:
Tips on how to write an automised response which is very clear to the customer when you will respond.
The possibility of having a 'hotline' or someone in your team on call, so your customers can speak to someone.
How to hand over your workload to others so you have prepared your colleagues to ensure service is still there for clients.
Here is the transcription of the podcast.
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